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Frequently Asked Questions
Do you have an
Avaya Brochure on your Product?
Yes, you can download
it from
here.
How do I purchase a copy of the System Integration Server?
Companies can obtain Whitefeld software
from your local Avaya Business Partner/Dealer, your Avaya Client
Executive or
directly from Whitefeld. As an Avaya Compliant Tested
application, it is possible to order Whitefeld software on an
Avaya contract. Simply contact Whitefeld and we will work with
you and your Avaya Client Executive through the process.
What is the
System Integration Server?
The System Integration
Server is the next generation of our successful and award winning XTAPI
product.
Which Avaya PBXs and Computer Telephony Server versions are required by
will the System Integration Server?
The System Integration
Server/XTAPI server was compliance Tested in the following
configuration: Avaya 8700 Media Server with Avaya Computer Telephony
1.3. The System Integration Server has been internally tested with many
Avaya PBX versions including the 8300 and 8500 Media Servers with the
Avaya AES Application Enablement Services. It also works with the
Definity G3 series using all version of Avaya Computer Telephony and
Avaya CentreVu CT version 9.1 and above.
What are the minimum requirements for the System Integration Server?
Server requirements
really depend on a number of factors including your busy hour call
volume, the complexity of the call routing rules, the number of database
access and the complexity of the screen pops. That said, the minimum
requirements for the System Integration Server is as follows: Windows Server 2003 (Standard or
Enterprise) SP2, .NET Framework 3.5 and IIS installed, all Updates
applied, Pentium 4, 3.2GHz with 1Gb RAM, 2Mb of disk space. The typical
configuration would be a single processor Xeon, 2.0GHz with 2Gb of RAM
and 10Gb of free disk space.
What are the minimum requirements for the System Integration Server
workstations?
If the Whitefeld System Integration Client is not being used, there are
no minimal requirements. Requirements for such a configuration rest
solely on the applications running on the workstation. If the Whitefeld
client is to be used, the minimum Workstation requirements are as
follows: Windows XP Professional SP3,
Windows Vista, .NET Framework 3.5, all Operating
System Updates applied, Pentium, 300MHz with 256Mb RAM, 2Mb of disk
space. The typical minimum configuration would be a Pentium 4, 2.8GHz
with 512Mb of RAM and 2Mb of free disk space.
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